How to Debug “QuickBooks Outlook Is Not Responding” Error

Ruth Mazur
3 min readFeb 17, 2021

QuickBooks is an outstanding accounting application to handle business accountancy digitally. It offers one platform for handling multi-feature tasks. Despite being the most advanced and highly known accounting application, some bugs in the application disturb the applications’ whole functioning. One such bug is QuickBooks Outlook Is Not Responding. There are numerous reasons which lead to this problematic issue.

Are you confused about how to debug QuickBooks Sending Email through Outlook Is Not Responding error message? Well, if yes, then don’t panic because you are on the right platform.

Through this blog, we will help to fix QuickBooks Outlook Is Not Responding error message. In case of any doubt, you can communicate with us freely at our toll-free number (800) 280–5969. We highly recommend you read the whole blog to avoid common disturbances. You can also reach our website to grasp more about QuickBooks.

Why QuickBooks Outlook Freezes when Sending Email?

Once QuickBooks Outlook issue arises, QuickBooks Outlook Freezes when Sending Email. There are multiple reasons which lead to this issue. Below listed are some of the most common causes.

· The error may occur when you are running QuickBooks not using the administrator account on Windows OS.

· Incorrect email settings in QuickBooks can lead to the error.

· Users may encounter the error due to incorrect email settings in Internet Explorer on Windows.

· Damaged Installation of QuickBooks Desktop application and inappropriate installation of Outlook application.

· Damage in the email configuration MAPI32.dll file.

· Microsoft Outlook app is already running in the system’s background while trying to send Emails from QuickBooks.

Solutions to Fix Outlook 365 Not Responding Error

Solution 1

· At first, close the QuickBooks application and open the Windows Start menu.

· Type QuickBooks in the search box.

· Right-click the QuickBooks icon, and then choose an open file location.

· From the folder containing the company file, you must find and right-click the QuickBooks.exe file.

· Select Properties.

· Now, select Compatibility and then choose and uncheck the “Run this program as Administrator” option.

· Now, click on Apply.

· Finally, click Ok to confirm the changes you have made.

Solution 2

1. Close all the applications running in the background.

2. Open Windows File Manager; after that, open the folder containing Fixmapi.exe file through C:\ Windows\ System32 path.

3. Now, locate the Fixmapi.exe file and double-click the file.

4. Wait for the repairing process of the MAPI32.dll file.

5. Finally, send an Email again from QuickBooks to check the error.

Solution 3

1. First of all, open Outlook, click on the File tab, and then select Office Account.

2. Click on the About Outlook button.

3. Make sure that you see the latest release of build 12527.20242.

4. To update to the latest release, click on Update Options. Then choose the Update Now option.

5. Open QuickBooks and then try to email your report or transaction again.

Summary

In this blog, we have discussed how to fix QuickBooks Outlook Is Not Responding Error. In case of any issue, contact us at our toll-free number (800) 280–5969.

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Ruth Mazur
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My name is Ruth, I am accounting professional providing accounting and fintech services to my clients.